If an email is answered back in a minimum duration of time then it is considered to be a polite way to express the response. There are certain ways to respond to the mails as revealed by a study. Generally, email users falls into three categories relaxed, driven, or stressed. Women are found to be more pressurized while responding to mails as compared to men. People comes under the “relaxed” group do not exert any sort of pressure on their lives. Coming to the next group, the “driven” one; people following this path consider responding to emails as their topmost priority but can cope with it easily. The third and final group, however, reacts in a more negative way to the pressure of the emails which ultimately causes stress and several other health related problems.
According to the web hosting services, there is a standard time range that has been calculated to provide the exact time taken in responding to a mail. The term has been denoted as Average response time which signifies an average amount of time a requester has to wait before a request for global resource can be granted. It is basically a measurement of the number of minutes, hours or days which you take to respond to a visitor’s mail. There is a cyclical time pattern which has to be followed as average response totally depends upon it. The main goal of this cycle is to assure that the average response time should be as close as possible to the acceptable response time on your installation. The way of calculating this average response time is considering the transmission delay for a global resource serialization signal.
Probably, your visitors as well as customers expect an instantaneous response to the emails they send you, particularly when they are seeking a problem. If you want your customers to be happy and fully satisfied, then your response time should be very low. Acedepot is such an online site with a good expected average response time meeting capacity. According to the team they require a maximum time of 24 hours to reply back to any email and on weekends it may take 24-48 hours maximum expected time for responding. Their average response time is currently revealing 99% according to the estimated time under 24 hrs services.